- TCS had won the original mandate in 2008, when the Passport Seva Programme was launched, to transform passport services through a digitized process.
- The programme saw TCS transforming the delivery of passport-related services, digitizing the processes, and setting global benchmarks in timeliness, transparency, and reliability.
- The world-class experience delivered at the TCS-run Passport Seva Kendras (PSK) across the country made the service immensely popular and a source of national pride. The company processes an average of 1.5 to 2 crore passports annually as part of the programme.
What’s going to happen in Phase II?
- Tata Consultancy Services according will ensure “support functions” like “citizen interface, technology backbone, call centres, training and change management”.
- The PSP 2.0 programme is expected to have technology upgrade including the use of latest biometrics technology, Artificial Intelligence, Advance Data Analytics, Chat-Bot, Auto-response, Natural Language Processing, Cloud Enablement.
- The newest feature under the PSP 2.0 will be the issuance of the new generation of passports called e-passports.
Chip Based Passport
Chip Based Passport
- The new e-passports will be based on secure biometric data and will ensure smooth immigration process globally. It is part of an effort by the government to eliminate forgery while facilitating the immigration process.
- The e-passport will be ICAO The contract for electronic contactless inlays for the manufacturing of e-passports has been given to India Security Press (ISP), Nashik.
- The chip will be embedded in the passport booklet & stores biographical information on page 2 of the passport. The chip will have a digital security feature using digital signature of each country that can be verified using their certificates.
- Of Course there are bound to be certain issues in a PPP project of such high sensitivity.
- As mentioned, TCS will ensure “support functions” like “citizen interface, technology backbone, call centres, training and change management”.
- The Government will exercise “all sovereign and security related functions” in the process of issuing of passports. Strategic assets like Data Centres, Database and the application software will be owned by the Government and access would be controlled through biometrics.
- A better harmony between Govt & TCS will help citizens acquire passports without delays & with better security.